Thanks for your - uh... help

From a forum I sometimes frequent...

Some background:  original poster (OP) has a problem with her printer not printing correctly:

OP:  I have to get some photo's printed for the morning - done two ok but then it froze for a bit and now it prints out half normal but the other half kind of...........red/pink.
Anybody know y is? and what I can do??

[so far so good...seems a fairly reasonable request for assistance]

"Helpful" Respondent:  re align printer

[Oh. Okay.  Re align printer.  Sorry, what was that again?  Re align printer?]

OP:  Thanks, em.....how I do that?

[Okay, I'm glad it wasn't just me who was confused at this point.  And we were doing so well, to boot!   Here I'm imagining that the OP is thinking about how to rearrange their workspace so that the sides of the printer are in parallel with the edges of the desk.  But the "em..." perhaps indicates a certain amount of skepticism on the part of the OP that a) the response was meaningful, b) that it was accurate and c) that she really should have said "Thanks" at all.  And to be honest, part of me is also wondering if I missed a "Feng Shui For Printers" book at some point.]

"Helpful" Respondent:  printer configuration

[Yes!  A specific, valuable and useful pointer there... phew!  But, hang on a paper-jamming moment, what on earth does that mean - printer configuration? - and do I need to put all the stuff back on the desk that I moved in order to re-align my printer?  Or has moving the printer on the desk "configured" it?]

OP:  Sorry, where do I go for that hun?

[Don't be sorry.  Really.  There's no need, at all.  Where indeed...!?]

Isn't the internet grand?
 
A place where an anonymous soul can reach out their hand and touch the life of another with a few keyboard taps and mouse clicks. 
Where someone can offer their generous help and assistance in as few words and syllables as possible.
Where that someone can walk away proud of the fact they they were able to really, really help someone in their time of need. 
Where another person is left scratching their head and wondering if they could colour in the rest of the photos using some of their children's felt tip pens.